Return & Exchange Policy

We are committed to providing high-quality products and a reliable purchasing experience for dental professionals and dental clinics.

Return & Exchange Period

You may request a return or exchange within 7 days from the date your order is received.

Return Eligibility

To be eligible for a return or exchange, the product must:

• Be unused.
• Remain in its original condition without damage or modification.
• Be returned in its original packaging with all included accessories, where applicable.
• Be the same product originally purchased from our store.

We reserve the right to refuse a return or exchange if the product has been used, damaged after delivery, or is no longer in its original condition.

Incorrect or Damaged Products

If you receive an incorrect, defective, or damaged product, please contact us as soon as possible and provide clear photos of the product and its packaging.

Once the issue has been reviewed and confirmed, we will arrange a replacement or provide an appropriate solution.

Shipping Costs

Return or exchange shipping costs depend on the reason for the request:

• If the product is incorrect, defective, damaged upon delivery, or the error is on our side, we will cover the applicable return or replacement shipping costs.
• If the return is due to a change of mind or the customer selecting an incorrect product or size, the customer will be responsible for the shipping costs.

Refunds

Once the returned product has been received, inspected, and approved, the refund process will be initiated according to the available payment method.

The time required for the refunded amount to appear may vary depending on the payment method or financial service provider.

How to Request a Return or Exchange

To request a return or exchange, please contact us and provide:

• Order number.
• Product name.
• Reason for the return or exchange.
• Product photos if the item is damaged or there is an issue with the order.

Our team will review your request and assist you with the next steps.

Please Note: Our products are professional dental components intended for dental professionals and dental clinics. Customers are responsible for confirming the appropriate product, size, and compatibility before completing their purchase.